The Power of Simple, Intuitive Dashboards

Across the spectrum of key metrics that govern a Contact Center’s operations, Voice Analytics lets its users search, filter and customize the data they care about most at a glance, allowing them to identify trends and adjust accordingly. With the ability to save customized views and set up real-time alerts, managers can see the data they need when they need it – that way, they can address issues before they turn into larger problems that affect customer satisfaction and revenue.

• Boost Contact Center Performance with actionable analytics.
• Effectively managing Contact Center performance starts with timely access to relevant information.
• Provide your clients with the tools they need to pinpoint and troubleshoot problem areas.