Helping partners uncover real-time conversation insights and elevate every customer interaction.

Chestermere - Apr. 28, 2025 - In today’s fast-paced communication landscape, understanding the tone and content of every customer conversation is critical to success. UnitedCloud, a Canadian leader in cloud-based communication solutions, is proud to announce the release of AI-Powered Sentiment Analysis, now available through UC Voice AI, a smarter, faster way to capture, interpret, and act on voice data.

With UC Voice AI, partners can access enhanced conversation intelligence directly from their portal, unlocking instant transcriptions, sentiment tagging, call summaries, and topic detection for every customer call. This launch marks a major milestone in UnitedCloud’s mission to help partners deliver more meaningful, data-driven communication experiences without increasing operational complexity.

Key features and benefits of UC Voice AI

Call transcription by speaker

Every conversation is transcribed in real-time or post-call, making reviewing, searching, and sharing insights easier across teams.

AI-powered sentiment analysis

Calls are automatically analyzed and colour-coded by tone, highlighting moments of positivity, neutrality, or friction to guide follow-ups and coaching.

Smart call summaries

At the end of every call, UC Voice AI generates a concise summary to help teams get up to speed at a glance, without needing to replay or write down notes manually.

Topic tagging for faster insights

Conversations are automatically tagged with relevant keywords like “billing,” “support issue,” or “upgrade inquiry,” making it easy to filter and analyze themes across accounts.

Voicemail transcription

Voicemails are instantly converted into text, so teams can prioritize and respond without ever hitting play.

Seamless portal integration

All UC Voice AI features are built directly into the existing UnitedCloud interface, requiring no external tools, integrations, or setup delays.

“Our goal with UC Voice AI is to give partners greater visibility into every customer conversation without adding friction. This launch helps teams listen better, move faster, and deliver more personalized experiences at scale whether they’re in sales, support, or service.”

Built for today's teams—without the heavy lift 

Unlike complex enterprise AI platforms that require extensive configuration, UC Voice AI is designed to work instantly within the UnitedCloud environment. It can be enabled per user, and insights are automatically attached to each call under the “Call History” section, where partners already go to manage recordings and analytics.

With no additional training and minimal setup, teams can use UC Voice AI features in just a few clicks.

Looking ahead: The future of conversation intelligence

As UC Voice AI evolves, UnitedCloud will continue enhancing its capabilities to support partner needs. Future updates will focus on delivering even greater insight, automation, and value, helping teams stay ahead in an increasingly customer-driven landscape.

UC Voice AI is available on April 28, 2025.

Book a demo today to learn more.

Published on April 29, 2025.