Your phone system should do more than connect calls; it should help you understand them. Whether you're supporting customers, closing sales, or following up with clients, every conversation holds valuable insight. However, without the right tools, those insights are often lost.

That’s where UnitedCloud Voice Intelligence comes in. It’s more than a feature, it's your built-in AI assistant for every call, helping you capture what was said, how it was said, and what to do next.

What IS Voice Intelligence?

Voice Intelligence is a smart, AI-powered layer built into the UnitedCloud phone system. It listens to your calls, analyzes the conversation, and turns spoken words into actionable information.

With Voice Intelligence, you can:

• Transcribe calls in real time or after they happen

• Detect customer sentiment as positive, neutral, or negative

•  Generate short summaries of each call

• Highlight key topics and keywords for faster reviews

• Automatically transcribe voicemails so your team never misses a message

These insights are delivered inside your portal; no extra tools or platforms are required.

How Does Voice Intelligence Work?

Voice Intelligence helps you save time, stay organized, and serve customers better. Here’s how:

• You get clarity: Instead of relying on memory or scribbled notes, you get a full transcript you can search, highlight, and download.
• You follow up faster: Your team can promptly act on messages with call summaries and voicemail transcriptions.
• You improve coaching and training: Managers can use sentiment insights and keyword tags to review call quality and provide targeted support.
• You don’t miss important details: Even short calls or voicemails are captured and converted into clear, readable content.

Your Phone System, Evolved

With UnitedCloud Voice Intelligence, your phone system becomes more than a communication tool. It becomes a source of real-time insight. You’re not just making and receiving calls, you're capturing key moments, identifying opportunities, and creating better experiences for your customers and your team.

Book a demo today to learn more.

Published on April 16, 2025