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Technical Feature Jul 09, 2024

Call Transcription and Sentiment Analysis: What It Is and How It Works

Contact centre sentiment analysis technology evaluates emotions expressed by customers and agents through phone transcripts or online chats.

Are you tired of scrambling to jot down meeting notes? With UnitedCloud’s unified communications platform, you can stay fully engaged during calls, video meetings, and voicemails while our advanced transcription software takes care of the rest—without the wait.

What is Call Transcription Software?

Call transcription, also known as speech-to-text transcription, automatically converts the audio from your voice or video calls into written text once the call concludes. This innovative technology eliminates replicating voicemails or sifting through lengthy recordings. Integrated seamlessly into cloud phone systems, call transcription becomes an integral part of your communication platform's functionality.

How Does UnitedCloud's Transcription Work?

UnitedCloud directly integrates built-in call transcription capabilities into its cloud phone systems. This means no more juggling separate tools—your calls and meetings are transcribed effortlessly, enhancing customer service and operational efficiency.

 

TIRED OF JUGGLING MEETING NOTES AND STAYING FOCUSED?
Discover how UnitedCloud’s advanced transcription software can transform your productivity. Schedule a demo today and experience seamless communication!

 

More Than Just Transcription

Call Transcription

Our platform records calls and transcribes them automatically. Each call's transcription is segmented by speaker, providing a clear visual representation of the conversation.

Voicemail Transcription

Voicemail transcription converts voicemail messages into text, enabling users to scan through messages quickly. This saves valuable time, especially in fast-paced environments where every minute counts.

Sentiment Analysis

UnitedCloud goes beyond basic transcription with sentiment analysis. This feature evaluates the tone and sentiment of conversations based on word choice, providing insights into customer satisfaction and potential areas for improvement.

Recording Capabilities

Users can effortlessly record calls for training purposes or compliance needs. Whether manual or automatic, these recordings are securely organized within the platform, ensuring regulatory compliance and operational transparency.

Experience the Difference Today

Integrating UnitedCloud's transcription capabilities empowers your team to focus on meaningful engagement during calls and meetings. With automated summaries and advanced support features, UnitedCloud enhances productivity and decision-making processes. Experience unified communications at its best—schedule a demo today to see how UnitedCloud's transcription solutions can transform your business operations!

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