Chestermere – Apr. 28, 2025 – In today’s fast-paced communication landscape, understanding the tone and content of every customer conversation is critical to success. UnitedCloud, a Canadian leader in cloud-based communication solutions, is proud to announce the release of AI-Powered Sentiment Analysis, now available through UC Voice AI—a smarter, faster way to capture, interpret, and act on voice data.
With UC Voice AI, partners can now access enhanced conversation intelligence directly from their portal—unlocking instant transcriptions, sentiment tagging, call summaries, and topic detection for every customer call. This launch marks a major milestone in UnitedCloud’s mission to help partners deliver more meaningful, data-driven communication experiences without increasing operational complexity.
Key features and benefits of UC Voice AI
Every conversation is transcribed in real-time or post-call, making it easier to review, search, and share insights across teams.
Calls are automatically analyzed and colour-coded by tone—highlighting moments of positivity, neutrality, or friction to guide follow-ups and coaching.
At the end of every call, UC Voice AI generates a concise summary to help teams get up to speed at a glance—no need to replay or write down notes manually.
Conversations are automatically tagged with relevant keywords like “billing,” “support issue,” or “upgrade inquiry,” making it easy to filter and analyze themes across accounts.
Voicemails are instantly converted into text, so teams can prioritize and respond without ever hitting play.
All UC Voice AI features are built directly into the existing UnitedCloud interface, requiring no external tools, integrations, or setup delays.
“Our goal with UC Voice AI is to give partners greater visibility into every customer conversation without adding friction. This launch helps teams listen better, move faster, and deliver more personalized experiences at scale—whether they’re in sales, support, or service.”
Unlike complex enterprise AI platforms that require extensive configuration, UC Voice AI is designed to work instantly within the UnitedCloud environment. It can be enabled per user, and insights are automatically attached to each call under the “Call History” section—where partners already go to manage recordings and analytics.
With no additional training required and minimal setup, teams can begin using UC Voice AI features in just a few clicks.
As UC Voice AI evolves, UnitedCloud will continue enhancing its capabilities to support partner needs. Future updates will focus on delivering even greater insight, automation, and value—helping teams stay ahead in an increasingly customer-driven landscape.
Published on April 29, 2025.