Your phone system should do more than connect calls; it should help you understand them. Whether you're supporting customers, closing sales, or following up with clients, every conversation holds valuable insight. However, without the right tools, those insights are often lost.
That’s where UnitedCloud Voice Intelligence comes in. It’s more than a feature, it's your built-in AI assistant for every call, helping you capture what was said, how it was said, and what to do next.
What IS Voice Intelligence?
Voice Intelligence is a smart, AI-powered layer built into the UnitedCloud phone system. It listens to your calls, analyzes the conversation, and turns spoken words into actionable information.
With Voice Intelligence, you can:
Transcribe calls in real time or after they happen
Detect customer sentiment as positive, neutral, or negative
Generate short summaries of each call
Highlight key topics and keywords for faster reviews
Automatically transcribe voicemails so your team never misses a message
These insights are delivered inside your portal; no extra tools or platforms are required.
Voice Intelligence helps you save time, stay organized, and serve customers better. Here’s how:
Your Phone System, Evolved
With UnitedCloud Voice Intelligence, your phone system becomes more than a communication tool. It becomes a source of real-time insight. You’re not just making and receiving calls, you're capturing key moments, identifying opportunities, and creating better experiences for your customers and your team.
Published on April 16, 2025