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UC Hospitality

A cloud-based communications platform built for hotels.   Cloud-hosted, PMS-connected, and zero on-site hardware. Everything your team needs to communicate, from check-in to checkout. 

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A phone system that understands how hotels operate

No On-site Hardware

No On-site Hardware

No PBX hardware, no maintenance contracts, no surprise repair bills. Just reliable, cloud-managed communications. 

Works with Existing Handsets

Works with Existing Handsets

Works with the handsets you already own. No property-wide hardware replacement, no wasted investment.  

Built for Hospitality

Built for Hospitality

PMS sync, wake-up call automation, and maid codes built in from day one. No workarounds, no third-party patches. 

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Major Concerts, Festivals and Events are Filling Canadian Hotels, but Outdated Phone Systems are Losing Bookings

Hotels need reliable operations during peak demand. Discover how UC Hospitality delivers automated wake-up calls, housekeeping integration, and multi-site communication that traditional systems can't.

Everything you need to manage hotel communications efficiently

PMS Integration

PMS Integration

Your phone system and PMS work as one. Check-ins, check-outs, and room changes update automatically across both platforms. 

Room Walk

Room Walk

Room Walk lets your team confirm and record each room's extension directly from the handset, giving you an accurate phone map across your property. 

Housekeeping Status Integration

Housekeeping Status Integration

When housekeeping clears a room, your front desk is instantly notified. Status updates keep your team in sync, so rooms turn faster, and guests wait less. 

Contact Center Capabilities

Contact Center Capabilities

UC Hospitality keeps every caller in the queue and routes overflow automatically, so your front desk stays focused on guests in person, not the phone.

Guest Group Management

Guest Group Management

One wake-up call, every room in the group notified automatically. Guest Group Management makes large groups as easy as a single reservation. 

Automated Wake-up Call System

Automated Wake-up Call System

Wake-up calls delivered on schedule, retried if unanswered, and escalated to your front desk if a guest still doesn't pick up. 

Frequently asked questions

How do I build a Hotel Domain?

Each hotel requires its own domain in the UC Hospitality portal. From the Domains page, click "Add Domain" and complete the Basic, Defaults, Limitations, and Emergency tabs. The most critical step is setting the Hotel Field to "Yes." If this is missed, the domain must be recreated. Need step-by-step guidance? Read more here.

How do I work with users in the UC Hospitality Portal?

UC Hospitality offers six user scope levels: No Portal (most restrictive), Basic User (portal access only), Call Center Agent (for queue assignments), Call Center Supervisor (manages queues and agents), Office Manager (can add users and modify settings), and Site Manager (full access). Most hotel staff should be assigned as Basic Users or Office Managers. Learn about user permissions here.

What are UC Hospitality's supported PMS System?

UC Hospitality connects with major PMS platforms including Opera, OnQ, Hilton FIAS, Jazzware, Springer-Miller SMS, Visual Matrix, and RoomMaster through API (cloud-to-cloud) or Serial Box integration. Supported brands include Hyatt, Hilton, Marriott, and IHG properties. Beta APIs are available for SkyTouch, Cloudbeds, Mews, and Hotel Key. See full compatibility details here.

Is UC Hospitality cloud-based or does it require hardware?

UC Hospitality is fully cloud-based with no on-premises PBX hardware required. The scalable architecture eliminates equipment obsolescence, maintenance costs, and forklift upgrades. You only need IP phones and internet connectivity. Automatic software updates occur in the background with zero downtime, ensuring you always have the latest features.

What size properties does UC Hospitality support?

UC Hospitality scales from boutique inns to full-service resorts and multi-property management companies. The flexible per-extension pricing model grows with your business, and the cloud-based architecture requires no on-premises hardware regardless of property size. Whether you have 20 rooms or 500, the platform delivers the same enterprise-grade features and reliability. 

What operational insights does the Analytics Dashboard provide?

The Analytics Dashboard tracks call volume, wait times, staff performance, occupancy rates, and wake-up call activity in real-time. These insights help optimize staffing levels during peak periods, identify training opportunities before they impact guest experience, and make data-driven decisions about operational planning. Detailed call reporting reveals patterns that improve efficiency and reduce costs.