Terms of Use UC Connect Premium Video

1. Introduction and Agreement

a) These Terms of Use (the "Agreement") constitute a legally binding agreement by and between You (our customer) and Us ("UnitedCloud Inc.") concerning Your use of the connect.iplogin.ca (including subdomains and/or extensions thereof) websites (the "Websites") and the conferencing and collaboration services offered by UnitedCloud Inc. in association with the Websites (the "Services"), as further detailed below.

The use of the Services is also subject to UnitedCloud's Privacy Policy, a link to which is available on the Websites and is incorporated into this Agreement by reference.

c) The Services We supply to You are the ability to have simultaneous communications with other Participants via WebRTC, video and other communications technology, and/or telephone network, along with any other services that we may from time to time provide.

 

2. Definitions and Interpretation

a) "Call Charge" means the price charged to the caller by the network operator.

b) "Contract" means, in order of precedence, this Agreement and the Registration Process.

 

c) "Trial Service" means the premium UC Connect Premium Video conferencing Services used and provided as part of a free trial, with only a valid email address being required during the Registration Process.

 

d) "We" and "UnitedCloud Inc." mean the provider of the UC Connect Premium Video service.

e) "Intellectual Property Rights" means patents, utility models, rights to inventions, copyright and related rights, moral rights, trade and service marks, business names and domain names, rights in get-up and trade dress, goodwill and the right to sue for passing off or unfair competition, rights in design, rights in computer software, database rights, rights to use and protect the confidentiality of confidential information (including know-how and trade secrets), and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted renewals and extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world.

f) "Participant" means you and anyone you allow to use the Service in accordance with the terms of this Agreement.

g) "Premium Conferencing" or "Premium Services" means the paid conferencing and/or meeting Services used by Participants who have completed the paid subscription Registration Process, also known as "Registered Services".

h) "Registration Process" means the registration process completed by you via the Internet or otherwise for either a free trial of the Services or for a paid subscription to the Services.

i) "Services" means all or any part of the Services explained in Section 1 that we agree to provide to you under this Contract, which may include Premium Conferencing and/or the Trial Service.

j) "Websites" means the unitedcloud.ca website, along with any extensions, subdomains, or labelled or branded extensions to the unitedcloud.ca website.

k) "You" means the customer we make this Contract with and who is named in the Registration Process, which may include Your company and/or your Participants as the context requires.

l) A reference to a statute or statutory provision herein is a reference to it as amended or re-enacted, and includes all subordinate legislation made under that statute or statutory provision.

m) Any words following the terms include, including, for example, or any similar expression shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms. A reference to writing or written includes email.    

 

3. Eligibility, Term and Licence to Use

a) BY USING THE WEBSITES AND THE SERVICES, YOU REPRESENT AND WARRANT THAT YOU ARE AT LEAST 18 YEARS OLD AND ARE OTHERWISE LEGALLY QUALIFIED TO ENTER INTO AND FORM CONTRACTS UNDER APPLICABLE LAW. If you are using the Websites or Services on behalf of a company, you further represent and warrant that you are authorized to act and enter into contracts on behalf of that company. This Agreement is void where prohibited.

 

b) Subject to your compliance with the terms and conditions of this Agreement, UnitedCloud Inc. grants You a non-exclusive, non-sublicensable, revocable, non-transferable license to use the Websites and Services. Except as expressly set forth herein, this Agreement grants you no rights in or to the Intellectual Property of UnitedCloud Inc. or any other party. In the event that you breach any provision of this Agreement, your rights under this section will immediately terminate.

c) For use of the Trial Service, this contract begins when you have been issued a PIN code by Us or when you use the Services for the first time, whichever is first. You can upgrade to the Premium Conferencing Service at any time through your use of the Websites.

d) If you use the Premium Conferencing Services without first using the Trial Service, this Contract begins when you have successfully completed the Registration Process for a paid subscription.

e) By using the Websites and Services, You consent to the collection and use of certain information about You, as set forth in UnitedCloud's Privacy Policy. IF YOU DO NOT UNDERSTAND OR DO NOT AGREE TO THE SAME, YOU MUST IMMEDIATELY LEAVE THE WEBSITES.
In the event of any conflict between the Privacy Policy and this Agreement, the terms of this Agreement shall prevail.

 

4. Registration Process

a) In connection with your use of the Websites and Services, you will be required to complete a registration form either through the Websites or via a form separately provided to you by Us. You represent and warrant that all information you provide on any registration form or otherwise in connection with your use of the Websites or Services will be complete and accurate, and that you will update that information as necessary to maintain its completeness and accuracy.

b) You will also be asked to provide, or may be given, a user name and password in connection with your use of the Websites and Services. You are entirely responsible for maintaining the confidentiality of your password. You may not use the account or password of any other Website or Services user. You agree to notify UnitedCloud Inc. immediately of any unauthorized use of your account or password. UnitedCloud Inc. shall not be liable for any loss that you incur as a result of someone else using your account or password, regardless of whether with or without your knowledge. You may be held liable for any losses incurred by UnitedCloud Inc., or their affiliates, officers, directors, employees, consultants, agents, and representatives due to someone else's use of your account or password.

 

5. Service Availability

a) We aim to provide the Services with availability of 24 hours a day, 7 days per week, except:i.in the event of scheduled planned maintenance, in which case the Services may not be available;

ii. in the event of unplanned or emergency maintenance, we may have to carry out work that may affect the Services, in which case calls may be truncated or may not connect. If we have to interrupt the Services, we will make every effort to restore them within a reasonable time; or

iii. in the event of circumstances beyond our reasonable control.

 

b) Maintenance schedules and service status reports will be provided upon request.

c) We cannot guarantee that the Services will never be faulty, but we will make every effort to correct reported faults as soon as we reasonably can. To report a fault, please contact us at support@unitedcloud.ca.

d) Occasionally, we may have to:

 

6. Charges for the Service

a) We do not charge you directly for the use of the Services if you are using the Trial Service. 

b) If you have subscribed to the Premium Conferencing Service, you will be charged in accordance with the subscription you have purchased, along with any associated add-ons, upgrades, or features you have also purchased.

c) Each user of the Services may be charged the prevailing Call Charges for calls to any telephony dial-in number applicable to the Services. We advise that you contact your telephone network operator to confirm the applicable Call Charge rate before you commence use of the Services.

d) Each user of the Services is responsible for any Internet-related costs that they may incur and/or be charged for by their Internet service provider.

e) Unless we notify you otherwise, there are no cancellation, set-up or booking fees or charges, and no account maintenance or minimum usage fees.

f) Fees associated with the Premium Conferencing Services will be charged to your registered credit card at completion of the meeting or conference. Depending on your subscription or plan, Premium Conferencing Services can be set up on a recurring subscription basis, in which case such fees will be charged monthly. All charges will appear on your credit card statement as "UC Connect Premium Video", "Conference Call Services", or a similar description. You can request cancellation by contacting support@unitedcloud.ca; cancellation requests are effective at the end of the then-current billing cycle.

g) All applicable taxes are not included in any subscription, plan, usage or other Service charges and will be billed separately.

h) UnitedCloud may discontinue or suspend Services for non-payment at any time without incurring liability.

i) All amounts due to UnitedCloud shall be paid in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).

j) If you request a refund, we aim to review all refund claims no later than one full business day following your request. If we find that an adjustment is fully justified, we will process such adjustment or credit within five business days of the original request. If the adjustment or credit is not deemed to be valid, we will provide a written explanation within the same time frame.

 

7. Your Responsibilities

a) You and the Participants must use WebRTC (or other computer technologies provided as outlined) to access the Services and/or tone-dialling telephones to dial in to the Services.

b) You are responsible for the security and proper use of the PIN Code and/or username and/or password once you have received it from us. You have no right to sell or agree to transfer the PIN Code, username, and/or password provided to you, and you must not try to do so.

c) When you register for either the Trial Service or Premium Conferencing Services, you must provide a current, valid email address. This email address will be used by us to communicate Service messages and conference updates to you. Your information will not be used by any company other than UnitedCloud without your express written consent. To withdraw consent, please contact us at support@unitedcloud.ca. Please review our Privacy Policy for more information about how we collect, hold, disclose, and store your personal information.

d) If you or your Participants use a mobile telephone to access the Services and have purchased and/or enabled SMS notification features, we may send occasional SMS messages. You can opt out of these messages by contacting us at marketing@unitedcloud.ca.

e) Nobody must advertise any phone number, username, password, or PIN Code for the Services without our consent, and you must take all reasonable steps to ensure that this does not happen.

f) In the event You use dial-in numbers to use the Services, You must access the Services using the phone numbers issued to You. You are solely responsible for providing these phone numbers and any other dial-in details to your Participants.

g) Privacy laws may require that everyone on a recorded conference call agrees to being recorded. Please be aware that everyone entering a meeting or conference that is being recorded will hear a message stating that the meeting is being recorded. If you do not agree to be recorded, please do not continue with the meeting or conference.

 

8. Misuse and Prohibited Uses

a) UnitedCloud imposes certain restrictions on Your use of the Websites and the Services.

b) You represent and warrant that You and Your Participants will not:

i.make offensive, indecent, menacing, nuisance or hoax calls;

ii.use any Services fraudulently or in connection with a criminal offence, and You must take all reasonable precautions to ensure that this does not happen;

iii.violate or attempt to violate any security features of the Websites;

iv.access content or data not intended for You, or log onto a server or account that You are not authorized to access;

v.attempt to probe, scan, or test the vulnerability of the Websites, or any associated system or network, or breach any security or authentication measures without proper authorization;

vi.interfere or attempt to interfere with the use of the Websites or Services by any other user, host or network, including without limitation by means of submitting a virus, overloading, "flooding," "spamming," "mail bombing," or "crashing" the Websites or infrastructure that provides the Services;

vii.modify, adapt, alter, translate, copy, perform or display (publicly or otherwise) or create derivative works based on the Websites or Services; merge the Websites or Services with other software; lease, rent, or loan the Services to others; or reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code for the Services; or

viii.act in a way contrary to any Acceptable Use Policy set forth by UnitedCloud from time to time.

c) Voice calls may be recorded and the recording used for the sole purpose of investigating abuse of the system and our Services.

d) Any violation of this section may subject You to civil and/or criminal liability, and UnitedCloud Inc. reserves the right to cooperate with law enforcement in any investigation of any violation of this or any other section of this Agreement.

 

9. Disclaimers and Limitation of Liability

a) YOU AGREE THAT YOUR USE OF THE WEBSITES AND SERVICES IS AT YOUR SOLE RISK. YOU WILL NOT HOLD UNITEDCLOUD INC., OR THEIR LICENSORS OR SUPPLIERS, AS APPLICABLE, RESPONSIBLE FOR ANY DAMAGE THAT RESULTS FROM YOUR ACCESS TO OR USE OF THE WEBSITES OR SERVICES, INCLUDING WITHOUT LIMITATION ANY DAMAGE TO ANY OF YOUR COMPUTERS OR DATA. THE WEBSITES MAY CONTAIN BUGS, ERRORS, PROBLEMS OR OTHER LIMITATIONS.

b) We do not recommend the use of the Services where the risk of non-connection or loss of connection carries a material risk. Accordingly, you may only use the Services if you accept that all such risks are yours and that you should insure accordingly.

d) To the extent allowed by law, UnitedCloud Inc. disclaims all liability for the use of the Services, in particular:

i. any liability we have of any sort (including any liability because of our negligence) is limited to the amount of the actual call charges paid by You to Us for the call in question;

ii. we have no liability for any unauthorized use or misuse of the Services by You or anyone else;

iii. we have no liability either to You or any other Participant of Your conference call for any loss that is not reasonably foreseeable, nor any loss of business, revenue, profit, or savings You expected to make, wasted expense, financial loss, or data being lost or harmed;

iv. matters beyond our reasonable control — if we cannot do what we have promised in this Contract because of something beyond our reasonable control (including lightning, flood, exceptionally severe weather, fire or explosion, civil disorder, war, military operations, national or local emergency, government action, or industrial disputes of any kind), we will not be liable for this. If any such events continue for more than three months, we can terminate this Contract by giving you notice;

v. we are not liable whether in contract, tort (including liability for negligence) or otherwise for the acts or omissions of other providers of telecommunication Services or for faults in or failures of their networks and equipment.

 

10. No Warranties

a) UNITEDCLOUD INC., ON BEHALF OF THEMSELVES AND THEIR LICENSORS AND SUPPLIERS, HEREBY DISCLAIM ALL WARRANTIES RELATING TO THE WEBSITES AND SERVICES. THE WEBSITES AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, UNITEDCLOUD INC. EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, RELATING TO THE WEBSITES AND SERVICES, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NONINFRINGEMENT. NEITHER UNITEDCLOUD INC. NOR THEIR LICENSORS OR SUPPLIERS WARRANT THAT THE WEBSITES OR SERVICES WILL MEET YOUR REQUIREMENTS OR THAT THE OPERATION OF THE WEBSITES OR SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE.

 

11. Indemnity by You

a) You agree to defend, indemnify and hold harmless UnitedCloud Inc., and their officers, directors, employees, agents, affiliates, representatives, sublicensees, successors, assigns and contractors from and against any and all claims, actions, demands, causes of action and other proceedings, including but not limited to attorneys' fees and costs, arising out of or relating to: (i) Your or Your Participants' breach of this Agreement, including without limitation any representation or warranty contained in this Agreement; or (ii) Your or your Participants' access to or use of the Websites or Services.

 

12. Termination of Agreement and Suspension of Services

a) WITHOUT LIMITING ANY OTHER PROVISION OF THIS AGREEMENT, UNITEDCLOUD RESERVES THE RIGHT TO, IN UNITEDCLOUD'S SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY USE OF THE WEBSITES OR SERVICES TO ANY PERSON FOR ANY REASON OR FOR NO REASON AT ALL, INCLUDING WITHOUT LIMITATION FOR ANY BREACH OR SUSPECTED BREACH OF ANY REPRESENTATION, WARRANTY OR COVENANT CONTAINED IN THIS AGREEMENT, OR OF ANY APPLICABLE LAW OR REGULATION.

b) We can suspend your account, username, password and/or PIN Code: 

 i. immediately, if you materially breach this Contract and/or we believe that the Services are being used in a way forbidden by Section 8. We will inform you of such suspension or termination as soon as reasonably possible;

ii. upon reasonable notice if You breach this Contract and fail to remedy the breach within a reasonable period of being asked to do so.

c) If we suspend your account, it will not be restored until you satisfy us that you will only use the Services in accordance with this Contract. We are under no obligation to restore your account, and any such action shall be at our sole discretion.

d) This Agreement shall automatically terminate in the event that you breach any of this Agreement's representations, warranties or covenants. Such termination shall be automatic and shall not require any action by UnitedCloud.

e) You may terminate this Agreement at any time, for any or no reason at all, by providing UnitedCloud notice of your intention to do so by email to accounting@unitedcloud.ca. Such termination will be ineffective to the extent you continue to use the Services. 

f) Any termination of this Agreement automatically terminates all rights and obligations created thereby, including without limitation your right to use the Websites and Services, except that Sections 7(c), 9, 10, 11, 16, and 17 will survive any termination, and except that any payment obligation relating to Your use of the Services under Section 6 shall remain outstanding and due and payable by You.

 

13. Amendments and Changes

a) UNITEDCLOUD RESERVES THE RIGHT TO CHANGE THIS AGREEMENT AND ITS PRIVACY POLICY AT ANY TIME. NOTICE OF ANY SUCH CHANGE WILL BE GIVEN BY THE POSTING OF A NEW VERSION OR A CHANGE NOTICE ON THE WEBSITES. IT IS YOUR RESPONSIBILITY TO REVIEW THIS AGREEMENT AND THE PRIVACY POLICY PERIODICALLY. IF AT ANY TIME YOU FIND THIS UNACCEPTABLE, YOU MUST IMMEDIATELY LEAVE THE WEBSITES AND REFRAIN FROM USING THE SERVICES. We will give you as much notice as reasonably possible of any change to these conditions.

b) You cannot transfer or try to transfer this Contract or any part of it to anyone else.

c) If you do not use the Services for at least 6 months, we reserve the right to remove your account, username, password and/or the PIN allocated to you from the system.

 

14. Notices

a) Any notice under this contract must be delivered or sent by pre-paid post or by email as follows:

i. to us at UnitedCloud Inc., 206 - 100 Rainbow Road, Chestermere, AB, Canada T1X 0V2, or any other address we give you;

ii. to us via email sent to accounting@unitedcloud.ca;

iii. to you at either the postal or email address you gave us during the Registration Process.

 

15. Third Party Rights

a) Other than UnitedCloud, a person who is not a party to this Contract has no right to enforce any term of this Contract, but this does not affect any right or remedy of a third party which exists or is available by law.

b) The Websites may be linked with websites operated by third parties ("Third-Party Websites"). UnitedCloud does not have control over the Third-Party Websites, each of which may be governed by its own terms of service and privacy policy. UNITEDCLOUD HAS NOT REVIEWED, AND CANNOT REVIEW OR CONTROL, ALL OF THE MATERIAL, GOODS AND SERVICES MADE AVAILABLE ON OR THROUGH THIRD-PARTY WEBSITES. ACCORDINGLY, UNITEDCLOUD DOES NOT REPRESENT, WARRANT OR ENDORSE ANY THIRD-PARTY WEBSITE, OR THE ACCURACY, CURRENCY, CONTENT, FITNESS, LAWFULNESS OR QUALITY OF ANY INFORMATION, MATERIAL, GOODS OR SERVICES MADE AVAILABLE THROUGH THIRD-PARTY WEBSITES. UNITEDCLOUD DISCLAIMS, AND YOU HEREBY AGREE TO ASSUME, ALL RESPONSIBILITY AND LIABILITY FOR ANY DAMAGES OR OTHER HARM, WHETHER TO YOU OR TO THIRD PARTIES, RESULTING FROM YOUR USE OF THIRD-PARTY WEBSITES.

c) Except for UnitedCloud Inc. and the parties as set forth in Section 10, and UnitedCloud's licensors and suppliers as expressly set forth in Section 10, there are no third-party beneficiaries to this Agreement.

 

16. Intellectual Property Rights

a) The Websites, all content and materials located on the Websites, and the conferencing infrastructure that delivers the Services, including without limitation the UnitedCloud name and any logos, designs, text, graphics and other files, and the selection, arrangement and organization thereof, are the Intellectual Property Rights of UnitedCloud, or their licensors. Except as explicitly provided, neither your use of the Websites and Services, nor your entry into this Agreement, grant you any right, title or interest in or to any such content or materials. UnitedCloud and UC Connect Premium Video logo are trademarks, servicemarks or registered trademarks of UnitedCloud. The Websites are Copyright © 2026 to the present, UnitedCloud Inc., and/or UC Connect Premium Video. ALL RIGHTS ARE RESERVED.

b) If You have evidence, know, or have a good faith belief that Your Intellectual Property Rights or the Intellectual Property Rights of a third party have been violated and You want UnitedCloud to delete, edit, or disable the material in question, You must provide UnitedCloud with all of the following information: (a) a physical or electronic signature of a person authorized to act on behalf of the owner of the exclusive Intellectual Property Right that is allegedly infringed; (b) identification of the Intellectual Property Right claimed to have been infringed; (c) identification of the material that is claimed to be infringed and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit UnitedCloud to locate the material; (d) information reasonably sufficient to permit UnitedCloud to contact you; (e) a statement that You have a good faith belief that use of the material in the manner complained of is not authorized by the Intellectual Property Right's owner, its agent, or the law; and (f) a statement that the information in the notification is accurate and, under penalty of perjury, that You are authorized to act on behalf of the owner of the exclusive Intellectual Property Right that is allegedly infringed.

 

17. General Provisions

a) Entire Agreement; Interpretation. This Agreement constitutes the entire agreement between UnitedCloud and you concerning your use of the Websites and Services. The language in this Agreement shall be interpreted in accordance with its fair meaning and not strictly for or against any party.

b) Severability; Waiver. If any part of this Agreement is held invalid or unenforceable, that part will be construed to reflect the parties' original intent, and the remaining portions will remain in full force and effect. A waiver by either party of any term or condition of this Agreement or any breach thereof, in any one instance, will not waive such term or condition or any subsequent breach thereof.

c) You will not assign, mortgage, charge, subcontract, delegate, declare a trust over or deal in any other manner with any or all of Your rights and obligations under the Contract without the prior written consent of UnitedCloud. UnitedCloud may at any time assign, mortgage, charge, subcontract, delegate, declare a trust over, or deal in any other manner with any or all of its rights and obligations under the Contract.

d) You and UnitedCloud are independent parties, and no agency, partnership, joint venture or employee-employer relationship is intended or created by this Agreement.

e) Governing Law. This Contract is governed by the laws of the Province of Alberta in Canada. This Agreement, including without limitation its construction and enforcement, shall be treated as though it were executed and performed in Chestermere, Alberta.