--- title: UC Hospitality | UnitedCloud description: Seamlessly manage your organization's calls in a browser-based attendant console. Answer calls faster, transfer them easily, and see who's available in real-time. --- [Skip to content](https://unitedcloud.ca/products/uc-hospitality#main-content) [![UC\_Horizontal\_Colour\_Positive\_Web\_600 copy](https://unitedcloud.ca/hs-fs/hubfs/UC_Horizontal_Colour_Positive_Web_600%20copy.png?width=292&height=40&name=UC_Horizontal_Colour_Positive_Web_600%20copy.png "UC_Horizontal_Colour_Positive_Web_600 copy")](https://unitedcloud.ca/?hsLang=en) - Products #### [Phone System](https://unitedcloud.ca/products/phone-system?hsLang=en) #### [Microsoft Teams Integration](https://unitedcloud.ca/products/microsoft-teams-integration?hsLang=en) #### [Contact Center](https://unitedcloud.ca/products/contact-center?hsLang=en) #### [SIP Trunking](https://unitedcloud.ca/products/sip-trunking?hsLang=en) #### [UC AI Voice Assist](https://unitedcloud.ca/products/uc-ai-voice-assist?hsLang=en) #### [UC Connect Premium Video](https://unitedcloud.ca/products/uc-connect-premium-video?hsLang=en) #### [Internet Fax](https://unitedcloud.ca/products/internet-fax?hsLang=en) #### [Voice Analytics](https://unitedcloud.ca/products/voice-analytics?hsLang=en) #### [Advanced UC Softphone](https://unitedcloud.ca/products/advanced-uc-softphone?hsLang=en) #### [UC Operator](https://unitedcloud.ca/products/uc-operator?hsLang=en) #### [UC Analog](https://unitedcloud.ca/products/uc-analog?hsLang=en) #### [UC Hospitality](https://unitedcloud.ca/products/uc-hospitality) - [Solutions](https://unitedcloud.ca/solutions?hsLang=en) - [Articles](https://unitedcloud.ca/articles?hsLang=en) - [Partners](https://unitedcloud.ca/partners?hsLang=en) - [Contact Us](https://unitedcloud.ca/contact?hsLang=en) [Login](https://unitedcloud.ca/client-login?hsLang=en) 1. Products 2. UC Hospitality ## UC Hospitality A cloud-based communications platform built for hotels.   Cloud-hosted, PMS-connected, and zero on-site hardware. Everything your team needs to communicate, from check-in to checkout.  [Learn More](https://unitedcloud.ca/products-learn-more?hsLang=en) ![UC Hospitality - Website front image-1](https://unitedcloud.ca/hubfs/UC%20Hospitality%20-%20Website%20front%20image-1.png) ### A phone system that understands how hotels operate ![Minimal On-site Hardware](https://unitedcloud.ca/hs-fs/hubfs/UC%20Controller%20-%20Icons%20(1).png?width=60&height=54&name=UC%20Controller%20-%20Icons%20(1).png) ### **No On-site Hardware** No PBX hardware, no maintenance contracts, no surprise repair bills. Just reliable, cloud-managed communications.  ![Works with Existing Handsets](https://unitedcloud.ca/hs-fs/hubfs/3-Feb-11-2026-04-14-17-6399-PM.png?width=60&height=54&name=3-Feb-11-2026-04-14-17-6399-PM.png) ### **Works with Existing Handsets** Works with the handsets you already own. No property-wide hardware replacement, no wasted investment.   ![Built for Hospitality](https://unitedcloud.ca/hs-fs/hubfs/UC%20Controller%20-%20Icons.png?width=60&height=54&name=UC%20Controller%20-%20Icons.png) ### **Built for Hospitality** PMS sync, wake-up call automation, and maid codes built in from day one. No workarounds, no third-party patches.  ### ![UC-logo-wht-web (3)-1](https://unitedcloud.ca/hs-fs/hubfs/UC-logo-wht-web%20(3)-1.png?width=111&height=60&name=UC-logo-wht-web%20(3)-1.png) ### Major Concerts, Festivals and Events are Filling Canadian Hotels, but Outdated Phone Systems are Losing Bookings Hotels need reliable operations during peak demand. Discover how UC Hospitality delivers automated wake-up calls, housekeeping integration, and multi-site communication that traditional systems can't. [Learn more](https://unitedcloud.ca/articles/major-concerts-festivals-and-events-are-filling-canadian-hotels-but-outdated-phone-systems-are-losing-bookings?hsLang=en) --- ### Everything you need to manage hotel communications efficiently ![PMS Integration](https://unitedcloud.ca/hubfs/UC%20Hospitality%20Features%20(4).png) ### PMS Integration Your phone system and PMS work as one. Check-ins, check-outs, and room changes update automatically across both platforms.  ![Room Walk](https://unitedcloud.ca/hubfs/UC%20Hospitality%20Features%20(1)-1.png) ### Room Walk Room Walk lets your team confirm and record each room's extension directly from the handset, giving you an accurate phone map across your property.  ![Housekeeping Status Integration](https://unitedcloud.ca/hubfs/3-Feb-11-2026-05-10-25-0542-PM.png) ### Housekeeping Status Integration When housekeeping clears a room, your front desk is instantly notified. Status updates keep your team in sync, so rooms turn faster, and guests wait less.  --- ![Contact Center Capabilities](https://unitedcloud.ca/hubfs/UC%20Hospitality%20Features-1.png) ### **Contact Center Capabilities** UC Hospitality keeps every caller in the queue and routes overflow automatically, so your front desk stays focused on guests in person, not the phone. ![Guest Group Management](https://unitedcloud.ca/hubfs/5-Feb-11-2026-05-10-25-4584-PM.png) ### Guest Group Management One wake-up call, every room in the group notified automatically. Guest Group Management makes large groups as easy as a single reservation.  ![Automated Wake-up Call System ](https://unitedcloud.ca/hubfs/6-Feb-11-2026-05-10-25-5559-PM.png) ### **Automated Wake-up Call System** Wake-up calls delivered on schedule, retried if unanswered, and escalated to your front desk if a guest still doesn't pick up.  ### Frequently asked questions ###### How do I build a Hotel Domain? Each hotel requires its own domain in the UC Hospitality portal. From the Domains page, click "Add Domain" and complete the Basic, Defaults, Limitations, and Emergency tabs. The most critical step is setting the Hotel Field to "Yes." If this is missed, the domain must be recreated. Need step-by-step guidance? [Read more here.](https://kb.iplogin.ca/hospitality-solutions/how-do-i-build-a-hotel-domain?from_search=218296283) ###### How do I work with users in the UC Hospitality Portal? UC Hospitality offers six user scope levels: No Portal (most restrictive), Basic User (portal access only), Call Center Agent (for queue assignments), Call Center Supervisor (manages queues and agents), Office Manager (can add users and modify settings), and Site Manager (full access). Most hotel staff should be assigned as Basic Users or Office Managers. [Learn about user permissions here.](https://kb.iplogin.ca/hospitality-solutions/how-do-i-work-with-users-in-uc-hospitality?from_search=218296283) ###### What are UC Hospitality's supported PMS System? UC Hospitality connects with major PMS platforms including Opera, OnQ, Hilton FIAS, Jazzware, Springer-Miller SMS, Visual Matrix, and RoomMaster through API (cloud-to-cloud) or Serial Box integration. Supported brands include Hyatt, Hilton, Marriott, and IHG properties. Beta APIs are available for SkyTouch, Cloudbeds, Mews, and Hotel Key. [See full compatibility details here.](https://kb.iplogin.ca/hospitality-solutions/supported-pms-systems?from_search=218296283) ###### Is UC Hospitality cloud-based or does it require hardware? UC Hospitality is fully cloud-based with no on-premises PBX hardware required. The scalable architecture eliminates equipment obsolescence, maintenance costs, and forklift upgrades. You only need IP phones and internet connectivity. Automatic software updates occur in the background with zero downtime, ensuring you always have the latest features. ###### What size properties does UC Hospitality support? UC Hospitality scales from boutique inns to full-service resorts and multi-property management companies. The flexible per-extension pricing model grows with your business, and the cloud-based architecture requires no on-premises hardware regardless of property size. Whether you have 20 rooms or 500, the platform delivers the same enterprise-grade features and reliability.  ###### What operational insights does the Analytics Dashboard provide? The Analytics Dashboard tracks call volume, wait times, staff performance, occupancy rates, and wake-up call activity in real-time. These insights help optimize staffing levels during peak periods, identify training opportunities before they impact guest experience, and make data-driven decisions about operational planning. Detailed call reporting reveals patterns that improve efficiency and reduce costs. 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[Internet Fax](https://unitedcloud.ca/products/internet-fax) - [Voice Analytics](https://unitedcloud.ca/products/voice-analytics) - [Advanced UC Softphone](https://unitedcloud.ca/products/advanced-uc-softphone) #### Solutions - [Industries](https://unitedcloud.ca/solutions) - [Developer Platform](https://iplogin.readme.io/reference/post_tokens-1-1) - [APIs](https://kb.iplogin.ca/en_US/api) - [Integrations](https://unitedcloud.ca/marketplace) - [UC Billing](https://unitedcloud.ca/solutions-uc-billing) #### Resources - [Articles](https://unitedcloud.ca/articles) - [Partner Program](https://unitedcloud.ca/become-a-partner) - [Become a Partner](https://unitedcloud.ca/book-a-demo) - [Knowledge Base](https://knowhow.unitedcloud.ca) - [911 Information](https://unitedcloud.ca/911-info) - [Trust Center](https://trust.unitedcloud.ca) [System Status](https://status.iplogin.ca) Copyright 2026 © UnitedCloud Inc.              ```json { "@context" : "https://schema.org", "@type" : "Organization", "address" : { "@type" : "PostalAddress", "addressCountry" : "CA", "addressLocality" : "Chestermere", "addressRegion" : "AB", "postalCode" : "T1X 0V2", "streetAddress" : "100 Rainbow Road #206" }, "alternateName" : [ "UnitedCloud", "United Cloud" ], "areaServed" : { "@type" : "Country", "name" : "Canada" }, "contactPoint" : [ { "@type" : "ContactPoint", "areaServed" : "CA", "availableLanguage" : "English", "contactType" : "sales", "telephone" : "+1-587-885-1304" }, { "@type" : "ContactPoint", "areaServed" : "CA", "availableLanguage" : "English", "contactType" : "customer service", "telephone" : "+1-800-693-3891" }, { "@type" : "ContactPoint", "areaServed" : "CA", "contactOption" : "TollFree", "contactType" : "technical support", "hoursAvailable" : "Mo-Su 00:00-24:00", "telephone" : "+1-587-573-7333" } ], "description" : "UnitedCloud is a Canadian UCaaS (Unified Communications as a Service) provider offering cloud business phone systems, SIP trunking, Microsoft Teams integration, contact center, and white-label telecom solutions for Canadian businesses and partners.", "email" : "info@unitedcloud.ca", "foundingLocation" : { "@type" : "Place", "name" : "Chestermere, Alberta, Canada" }, "knowsAbout" : [ "UCaaS", "Unified Communications as a Service", "Cloud phone systems", "VoIP", "SIP trunking", "Microsoft Teams Direct Routing", "Contact center solutions", "White-label telecom", "PIPEDA compliance", "Canadian business communications" ], "logo" : "https://unitedcloud.ca/wp-content/uploads/UnitedCloud_Email_logo__5_.png", "name" : "UnitedCloud Inc.", "sameAs" : [ "https://www.linkedin.com/company/unitedcloud", "https://twitter.com/unitedcloud" ], "url" : "https://unitedcloud.ca" } ``` ```json { "@context" : "https://schema.org", "@type" : [ "LocalBusiness", "TelecommunicationsService" ], "address" : { "@type" : "PostalAddress", "addressCountry" : "CA", "addressLocality" : "Chestermere", "addressRegion" : "AB", "postalCode" : "T1X 0V2", "streetAddress" : "100 Rainbow Road #206" }, "areaServed" : { "@type" : "Country", "name" : "Canada" }, "description" : "Canadian UCaaS provider offering cloud phone systems, unified communications, SIP trunking, and white-label telecom solutions for Canadian businesses.", "email" : "info@unitedcloud.ca", "geo" : { "@type" : "GeoCoordinates", "latitude" : 51.0486, "longitude" : -113.8731 }, "hasOfferCatalog" : { "@type" : "OfferCatalog", "itemListElement" : [ { "@type" : "Offer", "itemOffered" : { "@type" : "Service", "name" : "Cloud Business Phone System" } }, { "@type" : "Offer", "itemOffered" : { "@type" : "Service", "name" : "Microsoft Teams Phone Integration" } }, { "@type" : "Offer", "itemOffered" : { "@type" : "Service", "name" : "SIP Trunking" } }, { "@type" : "Offer", "itemOffered" : { "@type" : "Service", "name" : "Contact Center (CCaaS)" } }, { "@type" : "Offer", "itemOffered" : { "@type" : "Service", "name" : "Call Recording and Transcription" } }, { "@type" : "Offer", "itemOffered" : { "@type" : "Service", "name" : "UC Analog — Analog Line Replacement" } }, { "@type" : "Offer", "itemOffered" : { "@type" : "Service", "name" : "White-Label UCaaS Partner Program" } } ], "name" : "UCaaS and Cloud Communications Services" }, "image" : "https://unitedcloud.ca/wp-content/uploads/UnitedCloud_Email_logo__5_.png", "name" : "UnitedCloud Inc.", "openingHoursSpecification" : { "@type" : "OpeningHoursSpecification", "closes" : "17:30", "dayOfWeek" : [ "Monday", "Tuesday", "Wednesday", "Thursday", "Friday" ], "opens" : "06:30" }, "priceRange" : "$$", "telephone" : "+1-587-885-1304", "url" : "https://unitedcloud.ca" } ``` ```json { "@context" : "https://schema.org", "@type" : "Product", "areaServed" : { "@type" : "Country", "name" : "Canada" }, "brand" : { "@type" : "Brand", "name" : "UnitedCloud" }, "description" : "A cloud-based VoIP business phone system for Canadian businesses. Includes calling, texting, faxing, call routing, auto-attendant, voicemail, and analytics. No hardware required. PIPEDA-compliant.", "name" : "UnitedCloud Cloud Business Phone System", "offers" : { "@type" : "Offer", "availability" : "https://schema.org/InStock", "priceCurrency" : "CAD", "seller" : { "@type" : "Organization", "name" : "UnitedCloud Inc." } }, "provider" : { "@type" : "Organization", "name" : "UnitedCloud Inc.", "url" : "https://unitedcloud.ca" }, "url" : "https://unitedcloud.ca/business-phone/" } ``` ```json { "@context" : "https://schema.org", "@type" : "FAQPage", "mainEntity" : [ { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "A cloud business phone system is a VoIP-based phone service hosted on the internet rather than on physical hardware at your office. It lets businesses make and receive calls, texts, and faxes from any device, anywhere, with features like call routing, voicemail, auto-attendant, and analytics — all managed through an online portal." }, "name" : "What is a cloud business phone system?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Yes. UnitedCloud is a Canadian-owned UCaaS provider operating under Canadian privacy law. Our platform is designed to support PIPEDA compliance for Canadian businesses, including regulated industries like healthcare and legal services." }, "name" : "Is UnitedCloud's phone system PIPEDA compliant?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Yes. UnitedCloud supports number porting, so you can transfer your existing business phone number to our platform with no service interruption. You can also choose a new number if preferred." }, "name" : "Can I keep my existing business phone number?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "No. UnitedCloud works with any SIP-compliant phone and also offers softphone apps for desktop, iOS, and Android. You can keep existing compatible hardware or choose from a wide range of supported phone models." }, "name" : "Do I need to buy new phones to use UnitedCloud?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Most UnitedCloud setups are completed quickly, with many businesses up and running within a few business days. UnitedCloud provides onboarding support, training, and remote implementation so there is no need for on-site technicians." }, "name" : "How long does it take to set up a cloud phone system with UnitedCloud?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Yes. UnitedCloud's cloud phone system works on any device from any location, making it ideal for hybrid and fully remote Canadian businesses. Employees can use the same business number and features whether they are in the office, working from home, or on the go." }, "name" : "Does UnitedCloud offer support for hybrid and remote teams?" } ] } ``` ```json { "@context" : "https://schema.org", "@type" : "Service", "areaServed" : { "@type" : "Country", "name" : "Canada" }, "audience" : { "@type" : "Audience", "audienceType" : "MSPs, ISPs, and telecom resellers in Canada" }, "description" : "UnitedCloud's white-label partner program gives Canadian MSPs, ISPs, and telecom resellers a fully branded UCaaS platform. Partners set their own pricing, own the client relationship, and earn 30–50% gross margins. UnitedCloud provides Tier 1–3 technical support, billing, and implementation services.", "name" : "UnitedCloud White-Label UCaaS Partner Program", "provider" : { "@type" : "Organization", "name" : "UnitedCloud Inc.", "url" : "https://unitedcloud.ca" }, "url" : "https://unitedcloud.ca/partners/" } ``` ```json { "@context" : "https://schema.org", "@type" : "AboutPage", "description" : "UnitedCloud is a 100% Canadian, channel-driven UCaaS provider based in Chestermere, Alberta. We support hundreds of Canadian MSPs and telecom partners with a white-label unified communications platform featuring geo-redundant Canadian infrastructure.", "mainEntity" : { "@type" : "Organization", "name" : "UnitedCloud Inc.", "url" : "https://unitedcloud.ca" }, "name" : "About UnitedCloud — Canada's UCaaS Provider", "url" : "https://unitedcloud.ca/about/" } ```