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UC AI Voice Assist

Transform call handling with intelligent AI voice assistant built on your Hosted PBX phone system. Answers calls 24/7, schedules appointments instantly, and routes callers to the right person without hold times or voicemail.

UC AI Voice Assist

Transform your call handling with intelligent automation

Natural Conversational AI-1

Natural Conversational AI

Callers speak naturally with no menus or buttons. AI understands intent and responds instantly with accurate information.

24_7 Availability

24/7 Availability

Answers every call instantly, any time of day. Never miss an opportunity while your team focuses on high-value work.

Smart Intent-Based Routing

Smart Intent-Based Routing

Routes calls based on conversation, not button presses. Gets callers to the right person or department every time.

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Never Miss Another Call: How 24/7 AI Voice Assistant Captures Every Opportunity

Stop losing customers to voicemail. Learn how UC AI Voice Assist answers every call, captures every lead, and ensures no opportunity goes unanswered. 24/7 availability without the cost of round the clock staffing.

Powerful features designed to elevate every customer interaction

Automated Appointment Scheduling

Automated Appointment Scheduling

Integrates with Google Calendar and Outlook to book, reschedule, and cancel appointments via voice. 

Knowledge Base Integration

Knowledge Base Integration

Connects to your website, knowledge base, and business information to deliver accurate, consistent answers to customer questions.

Real-Time Analytics and Insights

Real-time Analytics and Insights

Track voice minute consumption and daily trends. Review individual calls with AI summaries, sentiment ratings, action items, and full transcripts.

 

Real-time SMS Notification

SMS Notification

Automatically sends text messages during or after calls with booking links, confirmations, or information callers need. No manual follow-up required.

Custom voice and greeting

Voice & Greeting Personalization

Customize your welcome message and choose from diverse voice profiles including male and female options. Set the tone to match your brand: Formal, Friendly, or Casual. 

Automated Caller Screening

Call Detail Capture

Every call logged automatically with caller details, duration, and timestamp. AI summaries capture content, action items, and sentiment. Complete visibility without listening to recordings.

Frequently asked questions

How is this different from a regular auto-attendant?

Unlike traditional auto-attendants that require callers to press buttons and navigate menus, UC AI Voice Assist uses conversational AI. Callers speak naturally, and the AI understands their intent and routes them appropriately.

Does this replace my phone system?

No. UC AI Voice Assist enhances your existing UnitedCloud UCaaS platform. It works with your current routing, queues, and users. It doesn't replace them.

Can I customize the greeting and voice?

Yes. You can customize the welcome message, choose from multiple voice options, and set the tone (Formal, Friendly, or Casual).

How do I train it to answer our specific questions?

You provide your website URL, upload FAQ documents, or manually enter information. The AI uses this knowledge base to answer caller questions. You can update it anytime.

What if the AI gets something wrong?

Your knowledge base is fully configurable, so you stay in control of how your AI responds. By reviewing call transcripts, AI summaries, and sentiment ratings, your team can quickly identify gaps and update responses to keep improving accuracy over time

How long does implementation take?

Using vertical-specific templates, most deployments are live within 7 to 10 business days. You provide your knowledge base content and routing preferences, and the setup process handles the rest.