As Microsoft Teams continues to witness a surge in user counts, it's evident that organizations deeply integrated into the Microsoft ecosystem rely on Teams for their internal and external communication needs. Teams excel at providing a platform for team collaboration, video meetings, and file storage. However, businesses often find themselves looking for more comprehensive solutions when it comes to advanced calling capabilities, global availability, and additional phone licenses.

Enter UnitedCloud, a platform offering modern, unified business communications and customer engagement solutions. UnitedCloud enables users to call, message, meet, and manage employees from a unified interface. By integrating UnitedCloud with Microsoft Teams, businesses can harness the full potential of UnitedCloud's offerings without moving away from the familiar Teams environment.

UnitedCloud's integration with Microsoft Teams enriches the platform with multiple call routing options tailored to meet businesses' unique communication needs. This integration brings features not readily available in Teams, such as SMS/MMS, analytics, call recordings, and global calling, eliminating the need for additional Microsoft Teams phone licenses.

A Seamless Integration for Enhanced Communication

UnitedCloud offers two innovative routing options, allowing businesses to create a robust communications hub:

Direct Routing

You can use the native Teams dialer to make and receive calls anywhere, leveraging UnitedCloud's full capabilities in one application.

License-Free Routing

Enable calling and SMS/MMS with your business phone number directly within Teams, without the need for additional apps or Microsoft licenses.

Key Features of the UnitedCloud and Microsoft Teams Integration

The integration of UnitedCloud and Microsoft Teams marks a new era in business communications, combining UnitedCloud's robust calling features with Teams' collaboration tools. This integration streamlines communications and enhances Teams' functionality, allowing businesses to maximize both platforms without sacrificing quality or efficiency.

Make and Receive Calls

Search for synced contacts across UnitedCloud and Microsoft, make and receive calls, and dial external numbers directly within Teams.

SMS & MMS

Engage in text and image messaging using your business phone number.

Simple Onboarding and Management

Leveraging professional services for a swift and straightforward setup, ensuring immediate calling capabilities.

Any Device, From Anywhere

Available as a web-based or desktop application, with support for mobile and tablet devices, facilitating use from any location.

Getting Started with UnitedCloud for Microsoft Teams

Our product experts are ready to guide you through the optimal routing options for your calling needs, ensuring a tailored communication solution for your business.

Discover how UnitedCloud and Microsoft Teams integration can transform your business communications.