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You already know Conduit as the one place to check an outage, pull a quote, or find a training course. It has been the foundation of how you work with UnitedCloud, and it was time for an upgrade.
That is why we built Conduit 2.0, a rebuilt version of the portal you already know, with a sharper interface, a refreshed dashboard, and new tools designed to make your day-to-day work simpler and a lot less scattered.
Here is a look at what is inside.
Your New Dashboard, at a Glance
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The dashboard tab is your starting point in Conduit 2.0. From here, you can quickly access the applications you rely on most:
- Maintenance Schedule shows you any upcoming maintenance windows so you are never caught off guard.
- Operational Status gives you a quick snapshot of uptime stats and lets you spot an outage at a glance.
- Manager Portal Login provides direct access to your manager portal.
- Status Page goes a level deeper, showing what is currently running, how long it's been up, and a full history of past incidents.
- Training Portal is where new customers can learn how to use the different tools, along with product-specific training courses for your team.
- Knowledge Base puts every knowledge base article in one searchable application.
- Quotes is our quoting tool, letting partners generate quotes using white-labeled templates that reflect their own branding.
- Number Orders covers everything related to numbers, including new number orders, toll-free orders, vanity orders, and number port requests.
New Applications Worth Exploring
Conduit 2.0 also introduces a handful of brand new applications built to save you time and give you sharper insight into your operations.
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Marketing (New) brings AI-powered marketing content into your dashboard. Search for a campaign and use AI to generate or edit materials, so you spend less time starting from scratch.
- Training Portal (New) brings all of your course materials into one place. Build out training for your team or your clients covering platform basics, product features, and more, without needing a separate system.
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Fax Orders (New) lets you order new fax numbers or port existing ones without leaving the portal.
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SIP Trace Analysis (New) takes the guesswork out of troubleshooting. Upload up to five call trace CSVs and get an AI-generated call flow timeline, summary, and diagnosis.
Better Visibility Across Your Team
Beyond the dashboard, Conduit 2.0 gives you a clearer picture of who has access to what and how your platform is being used.
- Staff shows your team members and their current access levels.
- Customers displays customer accounts, including their parent partner and assigned users.
- Analytics (New) rounds up platform activity from the last 14 days in one dashboard, covering total events, sign-ins, app launches, active users, activity by category, your most active users, and your most launched apps.
- Activity (New) tracks login history, user changes, permission updates, and app access, giving you a clear audit trail whenever you need one.
Experience the Difference Today
Conduit 2.0 is launching with a strong lineup of tools, but this is just the beginning. We have more applications in development and will continue rolling them out as they are ready, so stay tuned for what is next.
Ready to get started in Conduit 2.0? Reach out to your partner manager or contact us directly at partners@unitedcloud.ca, and we will get you set up.
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